FAQ's

Q. Can I order in-stock items with a pre-order item?
A. You can, but please keep in mind, when you place a combined order, you get a combined shipping discount. We cannot ship the order until all items are in-stock unless you are willing to pay for the additional postage. If you order in-stock items with a pre-order item and wish for them to ship separate, please indicate this at check out, otherwise the entire order will ship as one when all of the items are in stock.

Q. Is my payment secure?
A. Yes. We use the internet standard for security - SSL Secured 1024 bit encryption. This is the same technology as all the giant internet stores use - amazon, ebay, etc. In addition to that, our server is scanned daily by one of the most trusted names in website security. Hacker Safe guards major websites including Petsmart and Sony. Click on the Hacker Safe icon in the upper left corner of every page for more info.

Q. Are you guys authorized retailer?
A. Yes, in fact we buy a great number of the items we sell directly from the manufactures. The rest we buy from reputable distributors who back the items we sell. You can contact some manufactures and confirm this, in fact Master Replicas has confirmed our status for us in the past. We are registered with them under our fictitious name EC&C LLC, or Everything Cool and Collectible.

Q. Your name is Star Wars Attic, why do you carry non-star wars items?
A. We carry a large variety of collectible memorabilia and costumes from many areas of interest. We chose StarWarsAttic due to the fact that the main focus of our interest is Star Wars and Star Wars related items.

Q. What is address verification?
A. Address verification is the process by which our credit card processing agency will verify that the shipping/billing address you entered matches the one on your credit card statements. If your credit card company does not support this, please contact them and ask them to allow it.

Q. My credit card company doesn't support Address Verification, how do I place an order?
A. There are several options. 1, contact your credit card company and find out if this is something they will allow. 2, Place the order by PayPal, money order, or cash. 3, Contact us directly with your credit card information as well as your contact information so that we may manually verify the billing details.

Q. Do you guys do wholesale sales or discounts for large orders?
A. We do offer discounts for large orders, if you are interested in placing a large order, please contact CustomerService@StarWarsAttic.com with a list of the items you are interested in as well as the location they would be shipped to. In regards to wholesale, since we are a small company, we do not currently offer wholesale pricing.

Q. Where are you guys located?
A. We do not have a brick & stone store front, we are exclusively online at this time.

Q. I am looking for an item that you don't have listed, can you get it?
A. In most cases, yes. Send an email to our CustomerService@StarWarsAttic.com with the product information, and we will see what we can do.

Q. I have a question about a type of product or a specific product, who should I contact?
A. All questions regarding product information, available quantities, discounts, or items that are not listed on the site should go to our CustomerService@StarWarsAttic.com.

Q. I ordered a pre-order or backordered item, how will I know when you have them in stock and are shipping them?
A. For the latest information on products we have on pre-order or backorder, please email us at CustomerService@StarWarsAttic.com.

Q. I ordered an item and I want to check the status of my order, who should I contact?
A. CustomerService@StarWarsAttic.com.

Q. Who do you guys get your products from?
A. We deal directly with many manufactures and distributors from all over the US.

Q. I am having trouble with the web store, who do I contact?
A. You would contact our webmaster, and give him a detailed explanation of the problem you are having, what you were doing when it occurred, and if possible, an estimated date & time that it happened.

Q. Where do you guys get your product information from; Such as upcoming items (pre-order) or release dates?
A. We get our information directly from the manufacturer in most cases, from our distributors in others.

Q. Are you guys hiring?
A. Not at this time.

Q. Where is my item?
A. As we stated in our policies page: Most orders are shipped within 2-4 business days after your purchase. UPS & USPS can take up to 14 days to deliver the item. When available, a tracking number will be sent to you. Please keep in mind, while we carry most of these items in stock, sometimes our vendors run out and for that reason, we have had delays up to 3-4 weeks on some orders while we wait for our vendor to restock. Typical turn-around from date pf payment to date of receipt is about 2 weeks.

If what you are looking for is not on this page, please check the policies page for additional information. Failing that, feel free to contact at CustomerService@StarWarsAttic.com.